FREQUENTLY ASKED QUESTIONS


  • What is a veterinary emergency?
  • What emergency surgeries do we offer at VRHVES?
  • Who are we at VRHVES?
  • Is an appointment needed for emergency surgery at VRHVES?
  • What information should I bring with me to the hospital?
  • What should I expect once we arrive?
  • Who will be taking care of my pet while he or she is in hospital?
  • What kind of cost can one anticipate? Is it truly “all-in”?
  • Can I visit my pet in the hospital?
  • Can I call to check on my pet?
  • Will the costs of treatment be covered if my pet has insurance?
  • What happens after my pet comes home?
  • Will my family veterinarian be updated?
What is a veterinary emergency?

A veterinary emergency is any circumstance where you pet is suddenly injured, in
extreme pain or develops a life threatening illness. The following are a list of possible
emergent situations that warrant a visit to VRHVES that may warrant surgery.

• Trouble Breathing
• Trauma: Hit by car, bite wound, burn injuries
• Seizures or altered mentation
• Toxin injestion
• Increase eye pressure or a painful eye
• Severe vomiting and diarrhea
• Has undergone recent surgery and is not recovering well post operatively
• Difficulty urinating
• Shock: pale gums, cold limbs, weakness or collapse
• Unwilling or unable to eat

What emergency surgeries do we offer at VRHVES?

• Spleen removal (Splenectomy)
• Bladder stone removal (Cystotomy) or ruptured bladder repair
• Gastric Dilation Voluvulus
• Gastrointestinal Exploratory Surgeries (foreign body removal, mass resection, etc.)
• Intestinal Resection and Anastomosis
• Eye removal (enucleation)
• Limb Amputations
• Infected uterus removal (Pyometra)
• C Section

Please see the section where we go into more detail of each of these surgeries
including operative and post operative risks and complications.

Who are we at VRHVES?

We are a passionate team with a strong interest in veterinary emergency surgery. We
hope to remove some of the stress during these situations and provide another
alternative but affordable option to our clients. We hope to be an extension of your
family veterinarian and work with you both to help your beloved pet during these
challenging times. This may be when your veterinarian is handling another emergency,
your family veterinarian is closed for the evening, weekend or holiday or may be away
themselves.

Is an appointment needed for emergency surgery at VRHVES?

No, in an emergency situation a set appointment is not necessary; however if your
patient has been seen by a veterinarian prior to us for the current presenting issue we
will need your pet’s entire file and results to any work up sent to us. We encourage that
that is sent to us while you are on your way or that your family veterinarian call us to
discuss the case. We want to ensure we are prepared to set your pet up for the best
possible outcome.

What information should I bring with me to the hospital?

Please bring any medical records that you may have, along with a list of any
medications your pet is taking. If your pet is on a special medication or diet, please
bring those items with you as well. As discussed above, if you have been referred by
your family veterinarian, your pet’s important medical history should be forwarded to us
in advance or while you on on your way to us.

What should I expect once we arrive?

Since we are an emergency hospital, patients are triaged when they arrive. “Triage”
means that the most life-threatening cases are seen first. If more than one animal
arrives at the same time, the most critically-ill pet will get examined first. Please be
assured that we will work as quickly as possible to care for your pet. If the wait times
are longer we do have the option for you to drop off your pet after we obtain all of your
information and then we will call you as soon as we possibly can. We can assure you
our veterinarians, veterinary technicians and entire veterinary team will be keeping a
close eye on your pet at all times.

Alternatively, our receptionist will obtain all of your information after which you will meet
with the veterinarian for your pet to have an examination and to discuss next steps.
This is where we will discuss the surgical procedure including risks during and after
surgery.

Who will be taking care of my pet while he or she is in hospital?

VRHVES operates all hours of the day and night and as a result, more than one
veterinarian may be caring for your pet. At the beginning and end of each daily shift,
these veterinarians communicate with each other where all of the in-hospital patients
are discussed.

Veterinary technicians are an essential part of the veterinary team and your pet’s daily
care. Technicians work alongside the veterinarians to help treat your pet and assist with
communications. Animal care attendants also plat an important role in providing patient
care and ensuring that your pet’s needs are met.

What kind of cost can one anticipate? Is it truly “all-in”?

We understand veterinary emergency can be very stressful so we have decided to have
a set fee for all our emergency surgeries. The cost for a veterinary emergency surgery
that we provide at VRHVES is $2500.00 and includes everything from the initial
appointment and assessment, to the surgery, 48 hours of hospitalization, 24 hour
monitoring and all medications including ones needed once discharge. This can also
include any further work up that is needed.

*Disclaimer: We are not boarded veterinary surgeons. We are veterinarians with a
strong passion and skill in veterinary surgery. Any surgery that should be seen by
a boarded surgeon will be referred prior to their visit. This is why we encourage
calling us beforehand so we can ensure we can help you and your pet. We want
to also stress complications can occur that are beyond our control during or after
surgery. If this occurs further treatment may be needed the warrants further cost
or referral may be needed to a boarded veterinarian specialist with an ICU.*

Can I visit my pet in the hospital?

Yes. We understand that it is a worrying time when your pet is in the hospital,
especially if your pet is very ill. Many patients benefit from being visited by their
families, however, for some pets, a visit can cause over-excitement or stress at a time
when a calm recovery period is vital. We ask that you call the hospital before your
intended visit to ensure that our staff are available to assist with visit coordination.
There are however, no visiting hours on holidays. Please also limit visits to one visit per
day, which means that all family members should visit at the same time. Afternoon
visits are limited to 30 minutes, evening visits are limited to 15 minutes, and critical
patients can only be visited for a few minutes.

Can I call to check on my pet?

Yes. We know that having your pet in the hospital is stressful for you and your family.
We try to balance our time on the phone with our time by your pet’s side providing
compassionate quality care. Your VRHVES veterinarian will update you daily on your
pet’s condition but you are welcome to call in for updates from our staff about your
pet’s progress.

We understand that your whole family may be anxious about your hospitalized pet;
however, answering phone calls from multiple family members takes away from the
time we spend providing care to your pet. If several family members or friends are
involved, we ask that you assign ONE contact person to receive updates and share
that information with others.

We do want to assure you that if you pet’s condition worsens, a veterinarian will
contact you to discuss options and aid in you making an informed decision. Please
ensure you provide us with accurate contact information. If we are unable to contact
you, we will continue to provide your pet with the medical care that is in their best
interest until we are able to get in touch with you.

Will the costs of treatment be covered if my pet has insurance?

You should check with your insurance company about your level of coverage, your
deduction and possible exclusions. We will assist with the completion of estimates and
claim forms. You will be responsible for paying for your pet’s care at the time of
discharge and will be reimbursed by your insurance company.

What happens after my pet comes home?

At the time of discharge you will receive written instructions for aftercare and when a
follow up is needed with your family veterinarian. Please make sure you read everything
closely and you ask any questions you may have prior to leaving. We want to make
sure you have a clear picture of your pet’s aftercare. If any questions arise after
returning home, please do not hesitate to contact us or your family veterinarian.

Will my family veterinarian be updated?

We do our very vest to keep your veterinarian up to date with your pet’s care while
they are with us. When your pet is discharged everything that was done under our care
will be faxed or emailed to your family veterinarian. The results of some tests may still
be pending when your pet returns home but once available they will be forwarded to
your family veterinarian’s clinic.

ALL-INCLUSIVE EMERGENCY SURGERY - Vaughan and Richmond Hill

Vaughan-Richmond Hill VEC

10303 Yonge Street, Richmond Hill, ON, L4C 3B9
Phone: (905) 884-1832
info@allinclusiveveterinarysurgery.com
www.veterinaryemergclinic.ca

ALL-INCLUSIVE EMERGENCY SURGERY open 24/7

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