Yes. We know that having your pet in the hospital is stressful for you and your family.
We try to balance our time on the phone with our time by your pet’s side providing
compassionate quality care. Your VRHVES veterinarian will update you daily on your
pet’s condition but you are welcome to call in for updates from our staff about your
We understand that your whole family may be anxious about your hospitalized pet;
however, answering phone calls from multiple family members takes away from the
time we spend providing care to your pet. If several family members or friends are
involved, we ask that you assign ONE contact person to receive updates and share
that information with others.
We do want to assure you that if you pet’s condition worsens, a veterinarian will
contact you to discuss options and aid in you making an informed decision. Please
ensure you provide us with accurate contact information. If we are unable to contact
you, we will continue to provide your pet with the medical care that is in their best
interest until we are able to get in touch with you.