Client Satisfaction Survey

How did you hear about our services?

Word of mouth (from a friend, family member or colleague)
Recommendation from my family veterinarian
Advertisement (Google, Facebook, Instagram)
Online search engine
Newspaper
Radio
Television advertisement

Why did you choose to bring your pet to the Vaughan-Richmond Hill Veterinary Emergency Clinic?

Hours of operation
Location
Recommendation from a friend, family member or colleague
Recommendation from my family veterinarian
Online reviews and photos
Other

If you answered other to the question above please specify

What services were you looking for at the Vaughan-Richmond Hill Veterinary Emergency Clinic?

Examination
Diagnostics
Medication
Surgery
Whatever was recommended to me by the veterianarian
Other
❏ More than one of the above (please specify below):

If you answered other or selected more than one answer for the above to the question above please specify

What services were offered to you at the Vaughan-Richmond Hill Veterinary Emergency Clinic?

Examination
Diagnostics
Medication
Surgery
Other
More than one of the above (please specify below):

If you answered other or selected more than one answer for the above to the question above please specify

In your opinion, do you feel like the services offered were valuable for the care of your pet?

Yes
No

If you answered no to the above question, please specify

How satisfied were you with the level of communication between you and the support staff (receptionists, animal care attendants, veterinary technicians):

Very satisfied
Satisfied
Somewhat satisfied
Unsatisfied
Very dissatisfied
Not applicable or indifferent

Why?

How satisfied were you with the level of communication between you and the veterinarian?

Very satisfied
Satisfied
Somewhat satisfied
Unsatisfied
Very dissatisfied
Not applicable or indifferent

Why?

How satisfied were you with the level of care taken by the staff of your pet?

Very satisfied
Satisfied
Somewhat satisfied
Unsatisfied
Very dissatisfied
Not applicable or indifferent

How can we improve?

Please rate your overall experience with your visit today:

How long was your wait from arriving at the clinic to being seen?

No wait
Specify a wait time

If you choose specify a wait time above, how long did you wait?

Was everything explained clearly?

Yes
No

If you answered no to the above question please specify

What did you like most about you and your pets’ experience at the Vaughan-Richmond Hill Veterinary Emergency Clinic?

Communication skills
Affordability
Availability
Efficiency
Compassion
Expertise / knowledge
Surgical skill
Cleanliness of the facilities
Other

If you answered other to the above question please specificy

What did you like least about you and your pets’ experience at the Vaughan-Richmond Hill Veterinary Emergency Clinic?

Communication skills
Affordability
Availability
Efficiency
Compassion
Expertise / knowledge
Surgical skill
Cleanliness of the facilities
Other

If you answered other to the above question please specificy

What date was your visit to the Vaughan Richmond Hill Veterinary Emergency Clinic?

What veterinarian saw your pet at the Vaughan Richmond Hill Veterinary Emergency Clinic?

Please leave any comments or constructive feedback regarding their performance

What constructive feedback can you provide for the team at the Vaughan Richmond Hill Veterinary Emergency Clinic?

Are you likely to recommend the Vaughan Richmond Hill Veterinary Emergency Clinic to your friends, family members and colleagues?

Yes
No
Maybe
Other

If you answered other to the above question please specificy

Are you likely to return to the Vaughan Richmond Hill Veterinary Emergency Clinic with your pet in the case of an emergency?

Yes
No
Maybe
Other

If you answered other to the above question please specificy

Is there anything else you would like to communicate with our staff about our services and capabilities that has not been touched on in this survey?

Vaughan-Richmond Hill VEC